Introducing Vanna Connect
Inclusive psychosocial rehab at scale. Empowering people living with SMI to flourish by finding a purpose and a sense of belonging in the community.
1:1 coach engagement
Vanna hires Coaches locally who know their communities inside and out.
Vanna Coaches come from diverse backgrounds and have a variety of lived experiences, including with their own recovery from mental illness and/or substance use, prior criminal justice involvement, and more, so that each Vanna member can choose a Coach they relate to.
Lead outreach and build trust with members over time, enabling socialization and practical support through every step of the recovery journey
Connect wherever is most convenient for the member, whether at the member's home, in a public setting, or via remote communication
Bring experience and qualifications as Community Health Workers and/or Peer Support Specialists
Address immediate social needs such as housing, food, and transportation
Develop and support navigation of the member's personalized psychosocial rehab and preventative clinical care
Local pod support groups
Vanna coaches support members in forming pods, small peer support groups, to encourage and support each other on their recovery journey
Pods are typically comprised of 3-5 members with shared interests and goals that serve as the foundation for genuine social connection and friendship
This peer-based approach supports mutual accountability and helps members discover a sense of belonging and community
Vanna coaches invite members to participate in programming at local clubhouses.
Clubhouses are local community centers dedicated to helping people with SMI reintegrate into society. We partner with and support a network of existing clubhouses in each community.
Clubhouses are governed by a set of values and programs, including:
Referring to individuals with SMI as “members” as opposed to “patients” or "clients"
Providing members with meaningful daily activities to help them discover their talents and skills
Supporting opportunities to obtain paid employment in the local labor market through a Clubhouse-created Transitional Employment Program
Providing assistance in securing and sustaining safe, decent and affordable housing
Vanna's member-facing digital platform is available as an option to members who are interested in an additional channel of community engagement
Vanna members access an online community with discussion boards, educational resources to support health and wellness, and information on upcoming in-person and virtual events
Members can also virtually participate in pods or clubhouses
Vanna provides access to technology and training to increase adoption of our digital tools
Vanna engages members wherever they are:
We enable clinical care that delivers better outcomes and lower total cost of care:
Care coordination with our trusted network of healthcare providers and partners
Urgent medication needs
Community and home-based services
Vanna enables clinical care that delivers better outcomes and lowers total cost of care:
Trusted Provider Network
The trust and ongoing engagement cultivated with members via Vanna Connect, in turn, enables Vanna to support member engagement with local providers, increasing care plan and medication adherence, and decreasing no show rates
Vanna Clinical Staff Fills the Gaps
Clinical oversight for coaches as they support members’ recovery via Vanna Connect
Short-term support for urgent medication needs
Flexible care at home, via telehealth, or out in the community for members who are unwilling or unable to travel to a traditional clinic
Vanna's technology enables a personalized experience, reduces staff burnout, and allows our solution to scale
Member Relationship Management (MRM) system
Our primary mobile-first application used by Vanna Coaches to outreach, engage, assess, and coordinate care for our members. Supports dynamic, multi-channel communication (SMS, phone, in person) and care plan creation.
Digital Community Tools
Member, Pod, or clubhouse discussion boards, Q&A, featured content such as healthy relationships and medication management, and information and planning for upcoming in-peron or virtual events.
Care Management Platform
Our Care Management Platform streamlines the complex day-to-day functions done by our Vanna Coaches and clinicians, such as task management, team collaboration, route planning, and scheduling.