Empowering people with SMI to flourish by finding purpose and a sense of belonging in the community

Follow the journey of a member through Vanna Connect.

black man and woman laughing together
male and female mechanical engineers working together
friends having breakfast together on table
female graduate smiling while in her graduation robe and hat
older black man smiling at camera

Meet George

George* is referred by a Medicaid MCO to Vanna Connect.

After repeated experiences of discrimination in the healthcare system, George’s distrust of the medical system has led him to stop taking medication and avoid treatment for a diabetic ulcer on his foot.

  • Proud grandfather of four

  • From West Philadelphia

  • Diagnosed with schizoaffective disorder and diabetes

* Not an actual member

smiling picture of black woman, tanya the coach, and smiling picture of black man, george the member

First, our team assigns a Vanna Coach named Tanya

Vanna uses our proprietary matching algorithm to identify the best coach for George based on the following data:

  • Extensive clinical experience and member preferences

  • Demographic data

  • Utilization patterns from claims data

  • Historical coach performance data

george and tanya drinking tea while looking at something on a laptop

Tanya reaches out to George as part of Vanna’s Community Engagement channel

Tanya visits George at the transitional housing facility where he currently resides. She coordinates several visits until he feels comfortable sharing more about his interests and personal goals.

She incorporates this information into a personalized plan that can support George in achieving his goals.

George's Goals:
  • Get permanent housing near his grandchildren

  • Take his family to the zoo

george and tanya smiling while looking at each other, holding food and fruits on plates

Tanya invites George to begin visiting a clubhouse in his neighborhood

Tanya is guided by Vanna’s personalized engagement engine, which suggests key engagement strategies.

She invites George to a nearby clubhouse, where he begins to participate in the kitchen unit, preparing meals for the clubhouse community.

george smiling while looking at another older asian man, both of them holding glasses of tea

Tanya encourages George to join a pod support group through Vanna

George connects with peers in his community who have faced similar challenges. He begins to feel part of a larger community.

george smiling at camera
exterior shot of apartment building

With Vanna’s support, George achieves his goal of permanent housing

As George builds confidence in his work at the clubhouse, Tanya encourages him to apply to a Supported Housing Program.

Through the program, George is able to secure an apartment near his grandchildren.

george and male healthcare worker sat on a table, the healthcare worker writing something in a notebook
little girl feeding giraffe at zoo

Vanna helps George receive integrated healthcare - allowing him to achieve his goal of taking his family to the zoo

Tanya helps George to see how healthcare is critical to achieving his goal of going to the zoo with his family.

He receives a long-acting injectable antipsychotic medication for his schizoaffective disorder, as well as treatment for his foot ulcer caused by diabetes. This prevents his condition from worsening into needing amputation.

Soon, George feels healthy enough to take his family to the zoo.

Compare the outcomes

george and tanya looking at something on a tablet together
George, without Vanna Connect
Avoids treatment for diabetes-related foot ulcer, leading to amputation
Discontinues medication, leading to mental health crisis and expensive crisis based care
Cannot access housing due to health challenges and difficulty navigating resources on his own
George, with Vanna Connect
Secures housing near his family
Achieves personal goals, including taking his family to the zoo
Discovers renewed purpose and sense of community
Improves mental and physical health

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